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 Questions for Teleconnect Services
  • How much will I save if I use Teleconnect?
  • How can Teleconnect charge so little?
  • What is PRESELECTION?
  • Will I get high-quality connections?
  • Will my phone number change?
  • Will my internet connection work with Teleconnect?
  • How about ADSL broadband internet access?
  • Do I have any obligations?
  • Will I still get a bill from France Telecom?
  • Will I still be able to dial emergency services and use France Telecom's Top Message voice mail service ?
  • How do you bill and how do I pay?
  • What is this Sponsor coupon that my friend gave me?
  • How long does it take to start using Teleconnect?
  • How do I get started?
  • What can I do if my AngloMobile has been stolen or lost?
     
     Answers for Teleconnect Services
  • How much will I save if I use Teleconnect?
  • With our unique unlimited plans, you pay a set price, no matter how long you’re staying on the phone.
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  • How can Teleconnect charge so little?
  • We commit to buy millions of minutes from large international operators, so we get huge volume discounts while maintaining first-class quality. We then offer these minutes to small users (residential and business customers) at a fraction of the price charged by our bigger competitors.
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  • What is PRESELECTION?
  • Preselection gives you the convenience of dialing your correspondents direct, without a prefix. We simply ask France Telecom to make a modification on your line in their switching center so that all your regular calls are automatically routed through Teleconnect rather than through France Telecom. Only special numbers, such as Minitel and numbers starting with "08", are still routed and billed by France Telecom.
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  • Will I get high-quality connections?
  • Yes. You will enjoy the same high-quality service you get with the major international operators.
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  • Will my phone number change?
  • No, you keep your number. With Internet service, we will provide you with a 2nd telephone number starting by 01, 02, 03, 04 or 05 depending on your region.
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  • Will my internet connection work with Teleconnect?
  • Yes. Teleconnect is compatible with all dial-up and broadband internet service providers. However, since internet dial-up services typically use access numbers starting with 08, these calls are handled directly by France Telecom and will continue to appear on your France Telecom invoice.
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  • How about ADSL broadband internet access?
  • Teleconnect preselection works with ADSL services, such as Teleconnect's own AngloPack broadband service, as long as you retain your France Telecom line. You will benefit from high-speed internet access though your ADSL connection while your phone calls benefit from Teleconnect's low phone rates. However, "total dégroupage" services that eliminate your France telecom line are not compatible.
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  • Do I have any obligations?
  • For your landline and Anglopack subscriptions, your only obligation is, of course, to pay for your phone bills. Otherwise, you may elect to cancel your service at any time and with NO penalties. There are NO monthly minimums so if you are absent for a couple of months and you make no phone calls, there will be NO charge.
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  • Will I still get a bill from France Telecom?
  • Yes. France Telecom has maintained a monopoly on providing telephone numbers and lines. Your basic subscription to them covers the proper functioning of your line, including dial tone and all inbound phone calls. Your only other charges would be from optional services related to your line such as call transfer, and for calls to special numbers such as Minitel or those numbers starting by 08. All other outbound phone calls will go through Teleconnect.
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  • Will I still be able to dial emergency services and use France Telecom's Top Message voice mail service ?
  • Yes. You still have access to all France Telecom services.
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  • How do you bill and how do I pay?
  • Every month you receive a fully itemized invoice. You pay by automatic bank debit. About 1 week after the invoice date, we will debit your bank account for the amount on the invoice. Indicate your e-mail address and we'll be happy to send your statement to that address for even quicker delivery.
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  • What is this Sponsor coupon that my friend gave me?
  • If a friend has given you a sponsor coupon, both you and your friend will receive 5 euros of free phone calls on your next invoice after you become a Teleconnect customer. It is a small token of how much we appreciate the fact that our customers mention us to their friends. There is no limit, naturally, to the number of friends that you can sponsor. If you need more coupons, please don't hesitate to ask.
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  • How long does it take to start using Teleconnect?
  • The service is operational in automatic dialing (preselection) within a few days. The broadband Anglopack service requires usually 10 to 20 days to become operational.
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  • How do I get started?
  • It's easy. During business hours you may dial our Free-phone number: 0805 02 4000. Or you may simply download the Service Request, and return it, along with your RIB, by mail or fax.
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  • What can I do if my AngloMobile has been stolen or lost?
  • Call our 24 hour hotline: 01 72 31 05 71 also send fax confirming loss to : 01 30 45 05 62.
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